iPhone problems

20 September 2011 / Technology / iPhone problems, IT Support for Lincolnshire, Octagon Technology

Like the rest of the world I have had to listen to how perfect iPhones (insert Mac, iPod, iPad etc as required) are. We have watched Steve Jobs preach and perform hardware miracles on the stage at the launch of the next product. There are Apple Stores, bright, shiny, modern, complete with “Geniuses”. We all want one.

Even me. Let me declare I love my iPhone, I would count myself as a geek and a power user when it comes to my iPhone, I use it all the time for business and pleasure. Whenever asked I will promote iPhones to my clients to help them with their businesses.

BUT… Apple is not perfect.

They have big problems – magnified all the larger when you rely on the gadget to run your business.

Last week the screen went black. Pushing the two buttons, available, had no visible effect. Remember the iPhone has no “on” LED (a design omission!) or reset button. So I am looking at the most expensive brick I have ever owned – with no way to access that days appointments or phone the office to ask for help – and my clients could not call me. Add another “gotcha” to all of that, because the iPhone does not use a standard size sim card I cannot even transfer it to another phone.

This issue apparently fixed itself!

A couple of weeks back – no audio on the phone – read more here.

This issue apparently fixed itself!

Today, as I went to leave the office, I checked my mail on the iPhone and found this.

There was mail there when I checked it over breakfast. There was mail in the mailbox online. As ever the iPhone provides you with little feedback to diagnose the problem. I deleted the account on the phone and put it back – no difference. I ran out of time to do more so I left for my meeting, when I got the phone out at the meeting the mail was back!

So this issue apparently fixed itself as well!

For both of the first two issues I searched Apple.com for answers but I could not find any useful help or explanations. I have tried the almost standard Apple support answer – reset and restore the phone. It hasn’t helped.

The Apple Support Communities and Forums are useful but sometimes offer conflicting or worst, complicated sequences of things to do, “which worked for them”.

Everyone knocks Microsoft – however ask any support engineer how useful Microsoft’s TechNet is when sorting out a problem with MS products. At Octagon Technology we use it all the time.

I did not have the same issues with my old Windows phone. Yes it crashed and I used the reset button to fix it. The green LED told me it was on. But there is no going back the HTC Pro was good in its day but technology moves on.

Android? Nothing wrong with them but it does not run Memory Map.

I would not change my iPhone – even with the issues – and I will just have to worry that it will fail me when I am away on holiday or during an important project. Should I buy a second as a spare?

It is time for Apple reality.

(Written on my iPhone 4 using the WordPress App – told you I use it all the time.)

iPhone Problems Read More »

iPhone – Phone Speaker Failure!

Without any warning my phone speaker on my iPhone failed. The speaker phone worked, the hearphones worked on phone calls as did the bluetooth connection/speaker.

This happened Wednesday 13th July.

So I went to the internet to find the solution and although I tried a number of the solutions I found there from a complete restore from the backup to following complicated routines of unplugging and plugging in the headphones whilst starting and stopping the iPod player nothing seemed to work for me.

I was convinced it was a software issue but was resigned to a hardware fault. I was going to book an appointment at an Apple shop, on Monday but one of my engineers was off sick so I had no time to do this, when just as suddenly, I realised, as I answered a call and was about to switch on the speaker phone I could hear the caller through the normal phone speaker!

Well I was very happy about this but puzzled by it just starting. The only thing that I had done that day was to update four apps on the iPhone – don’t ask me which ones because I do not remember, but may be one of these patched the software issue, possible it was that app that caused the problem in the first place. Who knows?

Speaker magically resurrected Monday 18th July!

The one saving grace in the issue was the minature bluetooth earpiece i bought from Tesco sometime back. I linked this to my iPhone so I could continue to use it whilst the phone healed itself!